Unable to login
  1. Ensure that your login ID (username) or password is correct
    • Ensure that the caps lock is off as the password is case sensitive
    • Ensure that you have entered the correct login ID (username)
    • Ensure that you have entered the correct password
  2. Ensure that your network is under a stable connection
  3. Check the system requirement
    Equities (UTRADE Web)
    Basic Configurations Requirements
    Options (UTRADE Stock Options Desktop)
    Computer Recommended
    CPU Intel i5 /i7 CPU or above
    Memory (RAM) 4GB or above
    Operating System Windows 7 64 bit or above
    Region Format United States
    *Computers with Intel Dual Core CPU or RAM below 2GB are not recommended.
    Futures (UTRADE Futures Desktop)
    Computer Recommended
    CPU Pentium III 800 MHz or above
    Memory (RAM) 256 MB or Greater
    Free Hard Drive Space 100 MB
    Operating System Win 98/ME/NT/2000/XP/Vista/7 (32 bit/64 bit)
    Resolution 1024 X 768
    Monitor 19 inches or Greater
    Internet Access 2MB or above
    Firewall/Proxy Settings (if applicable) Open outgoing TCP ports 8080 to 8089
  4. Contact our Client Services Department at (852) 2136 1818, we will issue you a new UTRADE login ID/password
Unable to log in UTRADE before the Hong Kong Market opens in the morning

Our trading system restarts once before the market opens every morning from 6:45am to 7:45am. UTRADE is not accessible during the restarting period. Please log in again after the system has been restarted. We apologise for any inconvenience caused.