Unable to login

1. Ensure that your login ID (username) or password is correct
   • Ensure that the caps lock is off as the password is case sensitive
   • Ensure that you have entered the correct login ID (username)
   • Ensure that you have entered the correct password
2. Ensure that your network is under a stable connection
3. Check the system requirement

   Equities (UTRADE Web)
   Basic Configurations Requirements
   Options (UTRADE Stock Options Desktop)
   Computer	Recommended
   CPU	Intel i5 /i7 CPU or above
   Memory (RAM)	4GB or above
   Operating System	Windows 7 64 bit or above
   Region Format	United States
   *Computers with Intel Dual Core CPU or RAM below 2GB are not recommended.
   Futures (UTRADE Futures Desktop)
   Computer	Recommended
   CPU	Pentium III 800 MHz or above
   Memory (RAM)	256 MB or Greater
   Free Hard Drive Space	100 MB
   Operating System	Win 98/ME/NT/2000/XP/Vista/7 (32 bit/64 bit)
   Resolution	1024 X 768
   Monitor	19 inches or Greater
   Internet Access	2MB or above
   Firewall/Proxy Settings (if applicable)	Open outgoing TCP ports 8080 to 8089

4. Contact our Client Services Department at (852) 2136 1818, we will issue you a new UTRADE login ID/password

Unable to log in UTRADE before the Hong Kong Market opens in the morning

Our trading system restarts once before the market opens every morning from 6:45am to 7:45am. UTRADE is not accessible during the restarting period. Please log in again after the system has been restarted. We apologise for any inconvenience caused.